Training topics for employees and executives

Creating an equitable and inclusive environment that respects diversity is a key goal for an increasing number of businesses and organisations. However, direct and indirect discrimination often act as barriers that prevent us from achieving this objective.

In this interactive training, participants will become familiar with the concepts of direct and indirect discrimination, learn to identify real-life examples, explore the legal framework surrounding discrimination, and discover practical tools to help prevent and address discriminatory practices. Additionally, they will gain insights into how to support individuals who experience discrimination, fostering a fairer and more inclusive workplace.

Promoting a culture of equity and inclusion in our external communication is just as important as embedding it within an organisation. This is particularly crucial in the financial sector, where understanding the unique characteristics, challenges, and needs of each audience group is key to building trust, credibility, and long-term client relationships.

Inclusive communication of financial concepts, products, and services plays a central role in achieving these goals. That’s why this training program has been designed to equip individuals involved in informing or promoting financial offerings with the knowledge and skills to communicate in ways that take into account:

• differences in financial literacy and confidence

• limited proficiency in the Greek language

• communication needs based on age or sensory disabilities

This approach to sales and customer service not only strengthens corporate responsibility and brand reputation, but also improves business outcomes—by delivering more targeted, relevant solutions that meet real-world needs.

As we recognise the importance of diversity, equity and inclusion within our organisations, we must also prioritise cultivating a culture of equity and inclusion in the way we serve our customers. Respecting the diversity of the people who make up our customer base—in terms of gender, age, culture, disability, and more—should be a strategic priority for any responsible and forward-looking organisation. This commitment is not only essential to strengthening corporate responsibility and reputation, but also to achieving broader business objectives. In this program, we will explore practical ways to ensure that every customer experience is safe, respectful, and inclusive—at every stage of the journey.

Although often seen as neutral, technology can unintentionally create conditions that favour certain social groups over others. In this workshop, we will explore how technological tools and systems may exclude specific groups and how digital illiteracy—especially among individuals from underrepresented communities—can deepen workplace inequalities. Whether you work directly in tech or simply use digital tools in your day-to-day role, this session will help you identify the challenges that may arise in decision-making processes, including recruitment and evaluation, particularly when engaging with individuals who have different backgrounds or characteristics. Through practical examples, we will explore ways to improve digital accessibility and ensure that technology serves all individuals fairly and equitably.

This experiential workshop invites participants to actively engage with key issues and challenges related to gender identity, aiming to broaden and enrich their understanding of gender and equality across the full spectrum of gender identities and expressions. Together, we explore themes of gender, sexuality, and stereotypes, examine inclusive and respectful terminology, and address the realities of homophobia, transphobia, and gender-based violence experienced by LGBTQIA+ individuals—through a psychosocial and gender-aware lens. The session also introduces strategies for recognising and responding to discriminatory or abusive language and behaviour, including homophobic and transphobic bullying or harassment. Ultimately, the workshop supports participants in identifying and challenging gender-based biases and stereotypes, and encourages them to apply this learning within their personal, professional, and social environments to foster greater inclusion and respect for all identities.

How can we begin to dismantle microaggressions toward LGBTQIA+ individuals? Creating a truly inclusive and welcoming workplace means addressing not only overt discrimination but also the subtle, often unconscious biases that show up in our everyday language, behaviours, and assumptions. In this workshop, we will explore how microaggressions manifest in communication—particularly within the Greek language—and examine the ways in which unconscious bias can affect our interactions with LGBTQIA+ colleagues and clients. Participants will gain practical tools and inclusive communication strategies to foster more respectful, supportive, and equitable environments for all.

How can we ensure that our digital communication—both internal and external (such as email marketing, social media campaigns, and public messaging)—is truly accessible to disabled individuals? This session is designed to support Marketing, Communications, PR teams and beyond in shaping a culture of inclusion through both practical tools and, most importantly, a mindset of care and intentionality. We will explore strategies and accessibility best practices that make promotional campaigns and everyday communications more inclusive, ensuring that all audiences can engage equally with the messages we share.

Training staff—across customer service roles and the broader supply chain—to provide accessible products and services is a key step toward expanding your customer base and promoting social inclusion. This experiential training equips participants with the knowledge, skills, and practical tools needed to serve customers with various types of impairments in a respectful, effective, and inclusive way. The training is fully customisable to reflect the specific needs of each company, service, or product, ensuring relevance and applicability. Designed for anyone involved in customer interaction, the training covers best practices in communication, environmental accessibility, and inclusive service design—empowering teams to create better experiences for all customers, and contributing to a more equitable society.

Culture shock is the feeling of disorientation, uncertainty, or anxiety that individuals may experience when they find themselves in a country or culture that differs significantly from the one they are most familiar with. It typically unfolds in four stages, each varying in duration depending on individual circumstances and external conditions. In this workshop, we will explore these stages in depth, learn how to recognise and interpret the signs of cultural confusion, and develop practical techniques for managing culture shock. The aim is to equip participants with the skills to support themselves—and members of multicultural teams—through the emotional and cognitive challenges of cultural adjustment, fostering resilience and cross-cultural understanding in diverse working environments.

What challenges and opportunities arise—at every level of the organisational hierarchy—when it comes to meaningfully including neurodivergent individuals in the workplace? This training explores the most effective inclusive leadership strategies and practices for creating a working environment that supports all employees, regardless of neurodivergent traits or ways of thinking. Participants will be introduced to practical tools from the field of neuroleadership, gaining insights into how to foster psychologically safe, empowering team cultures where neurodiversity is not only welcomed but leveraged as a strength. Together, we will examine how inclusive leadership can unlock innovation, collaboration, and trust, while helping leaders recognise, support, and amplify the value of neurodivergent colleagues within their teams.