Training staff—across customer service roles and the broader supply chain—to provide accessible products and services is a key step toward expanding your customer base and promoting social inclusion. This experiential training equips participants with the knowledge, skills, and practical tools needed to serve customers with various types of impairments in a respectful, effective, and inclusive way. The training is fully customisable to reflect the specific needs of each company, service, or product, ensuring relevance and applicability. Designed for anyone involved in customer interaction, the training covers best practices in communication, environmental accessibility, and inclusive service design—empowering teams to create better experiences for all customers, and contributing to a more equitable society.