Active listening is a key skill for promoting diversity and inclusion in the workplace. More than just a communication technique, it is a mindset—one that fosters collaboration, empathy, and mutual understanding. When team leaders and managers cultivate active listening, communication improves and conflict is more easily prevented. In diverse teams—where people may differ in background, age, needs, or experience—active listening helps reduce unconscious bias, build empathy, and ensure more inclusive decision-making and goal-setting. We also know from lived experience that when team members feel truly heard, their sense of belonging and value is significantly strengthened. In this training, participants will learn the core principles of active listening and practise applying them in realistic scenarios. We’ll also explore common barriers to listening effectively—and how to overcome them within the fast pace of everyday working life.