Monitoring and evaluating the quality of our projects is a key element of our strategy, and is tailored to the nature, size, and duration of each project. Even for small-scale activities like a one-off training, we gather feedback from participants and always request evaluations of our services from the team responsible for the project on behalf of the organisation. For larger projects, we establish KPIs from the outset to assess the progress and effectiveness of the project at different stages, always in relation to the organisation’s broader strategic goals.